| WARRANTY
WARRANTY PERIODS
Hycraft Furniture Pty. Ltd. (here in after referred to
as “The Supplier”) is proud that its associated
brands are made to the highest industry standards. The
various 10/5/3/2/1 year Hycraft conditional
warranty, (dependent on brand) is backed by an
experienced technical support and customer service
team upholding the tradition of quality products. The
Warranty covers faulty materials, faulty workmanship
and structural defects. In accordance with the Trade
Practices Act 1974 accidental or intentional
damage or neglect is not covered by the warranty period
specified.
If service is required on the product, the cost of
freight will be borne by the manufacturer for a period
of
12 months from the date of purchase. After the first 12
months, freight will be payable by the purchaser.
HYCRAFT WARRANTY WILL BE VOID FOR THE FOLLOWING REASONS:
The warranty periods specified will be null and void and
accordingly no claim of any nature whatsoever
will be enforceable if the product:
• Has not been assembled, installed or operated to the
instructions included
• Has been subjected to abuse, improperly treated,
neglected, exposed to the elements and misused
• Has had any repairs, maintenance or service that have
been done by an unauthorised person.
Please note that the Warranty covers display floor stock
products only for the balance of the remaining
warranty period.
|
BRAND |
WARRANTY PERIOD |
| Hycraft
Australian Made Products |
5 year
conditional warranty from date of manufacture
from supplier, Hycraft Furniture Pty Ltd |
| Dorme Imported
Products |
1 or 2 year
conditional warranty from date of purchase from
supplier, Hycraft Furniture Pty. Ltd. as
indicated on item at time of purchase |
| Motorised
Adjustable bases |
2 year
conditional warranty including motors commencing
on the date the item was delivered or collected
from Hycraft Furniture’s warehouse to
the purchaser. |
| BICO
Mattresses |
10 year
warranty commencing on the date the item was
delivered or collected from Hycraft’s warehouse
to the purchaser. |
| Nottinblu
Mattresses |
10 year
warranty commencing on the date the item was
delivered or collected from Hycraft’s warehouse
to the purchaser. |
| Nottinblu
Mattress Supports |
2 year
warranty on Mattress Supports commencing on the
date the item was delivered or collected from
Hycraft’s warehouse to the purchaser. |
| Nottinblu
Pillows |
3 year
warranty from date of purchase from supplier,
Hycraft Furniture Pty. Ltd. |
NOTTINBLU GUARANTEE
10 YEARS ON MATTRESSES
2 YEARS ON MOTORISED ADJUSTABLE BASES AND 2 YEARS ON
MATTRESS SUPPORTS
3 YEARS ON PILLOWS
Hycraft Furniture Pty Ltd offer a full 10 year
guarantee on Mattresses, 2 years on mattress supports, 2
years
on electrical parts and 3 years on pillows against
faulty workmanship and or faulty materials commencing on
the date the item was delivered or collected from
Hycraft’s warehouse to the purchaser. This guarantee
does
not extend to normal wear and tear, or damage caused by
abuse, misuse or negligence. Failure to comply with
manufacturer’s care and maintenance instructions may
void the warranty.
During the warranty period, if Hycraft is satisfied that
material or workmanship is faulty, it will repair or
replace
the item at its option. However the guarantee period
will not be extended or changed as a result of repair or
replacement under the terms of this guarantee or
otherwise. Hycraft will cover transport costs arising
from
repair or replacement of item under the terms of this
guarantee during the first 12 months of the guarantee
period. After 12 months transportation costs are to be
met by the purchaser.
Hycraft reserves the right to substitute material of
equal quality on the particular item being repaired or
replaced if identical material is not available at the
time of repair or replacement.
The guarantee DOES NOT apply if:
1. Bedding upon manufacturers inspection is found to be
in an unsanitary condition.
2. When product failure is due to causes other than
defective workmanship or materials, such as bent
or broken castors or legs, loose T-nuts inside base,
caused by castor legs not having been kept
sufficiently tight.
3. The purchaser does not give the manufacturer notice
of the defect within 30 days of its discovery.
4. The mattress is used on a slat type foundation, where
the slats are more than 8 cm. apart.
5. The original purchaser sells, leases or otherwise
parts with possession of the product and does not retain
the retail docket (proof of purchase). The retail docket
should always be retained as proof of purchase.
6. The completed guarantee registration card does not
reach the manufacturer within 30 days of purchase.
7. The mattress cover is damaged in any way by defective
timber or metal slats.
8. The mattress is used on a slat type foundation which
does not supply even support.
9. The mattress is used on a slat type foundation which
does not supply adequate support in the centre.
10. Folding, bending, standing on or jumping on the
mattress puts excessive strain on the component parts
and can damage the mattress and foundation.
BICO MATTRESS GUARANTEE
10 YEARS ON MATTRESSES
BICO offers a 10 year guarantee on their mattresses. If
service is required during the first 10 years from
purchase, due to defects in workmanship and materials,
your mattress will be repaired free of charge other
than transportation costs. If identical materials are
not available at the time of service, the manufacturer
may
substitute materials of a comparable quality. It is
normal for all mattresses to show some body impressions
as
the materials and fillings settle. This is unavoidable
and is not an indication of any structural failure,
therefore
it is not covered by this guarantee. A bed that is not
suitable to your comfort (i.e. too hard or too soft) is
not a
manufacturing fault.
The cost of freight will be borne by the manufacturer
for a period of twelve months from the date of purchase.
After the first twelve months, freight will be payable
by the purchaser.
Your BICO sleep system shall be repaired or replaced at
BICO and/or Hycraft’s option.
This guarantee is in addition to, and does not restrict
or modify any guarantee or condition implied or any
right to
recourse against the manufacturer conferred by the Trade
Practices Act (as amended) or any relevant State Act.
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