| WARRANTY
Hycraft Furniture Pty. Ltd. (here in after referred to
as “The supplier”) is proud that its associated brands
are made to the highest industry standards. The various
10/5/3/2 year Hycraft conditional warranty, (dependent
on brand) is backed by an experienced technical support
and customer service team upholding the tradition of
quality products. The Warranty covers faulty materials,
faulty workmanship and structural defects. In accordance
with the Trade Practices Act 1974 accidental or
intentional damage or neglect is not covered by the
warranty period specified.
|
BRAND |
WARRANTY PERIOD |
| Hycraft
Australian Made Products |
5 year
conditional warranty from date of manufacture
from supplier, Hycraft Furniture Pty Ltd |
| Dorme Imported
Products |
2 year
conditional warranty from date of purchase from
supplier, Hycraft Furniture Pty. Ltd. |
| Motorised
Adjustable bases |
2 year
conditional warranty including motors
commencing on the date the item was delivered or
collected from Hycraft Furniture’s warehouse to
the purchaser. |
| BICO
Mattresses |
BICO
Mattresses 10 year warranty commencing on the
date the item was delivered or collected from
Hycraft furnitures’s warehouse to the purchaser. |
| Nottinblu
Mattresses |
10 year
warranty commencing on the date the item was
delivered or collected from Hycraft’s warehouse
to the purchaser. |
| Nottinblu
Pillows |
3 year
warranty from date of purchase from supplier,
Hycraft Furniture Pty. Ltd.
|
BICO GUARANTEE
10 YEARS ON MATTRESSES
BICO offers a 10 year guarantee on this product. If
service is required during the first 10 years from
purchase, due to defects in workmanship and materials,
your mattress will be repaired free of charge other than
transportation costs. If identical materials are not
available at the time of service, the manufacturer may
substitute materials of a comparable quality. It is
normal for all mattresses to show some body impressions
as the upholstery settles. This is unavoidable and is
not an indication of any structural failure, therefore
it is not covered by this guarantee. A bed that is not
suitable to your comfort (i.e. too hard or too soft) is
not a manufacturing fault.
The cost of freight will be borne by the manufacturer
for a period of twelve months from the date of purchase.
After the first twelve months, freight will be payable
by the purchaser.
Your BICO sleep system shall be repaired or replaced at
BICO and/or Hycraft’s option.
This guarantee is in addition to, and does not restrict
or modify any guarantee or condition implied or any
right to recourse against the manufacturer conferred by
the Trade Practices Act (as amended) or any relevant
State Act.
NOTTINBLU GUARANTEE
10 YEARS ON MATTRESSES
2 YEARS ON MOTORISED UNITS AND ELECTRICAL PARTS.
Hycraft Furniture Pty Ltd offer a full 10 year guarantee
on Mattresses, 2 years
on motorised units and electrical parts against faulty workmanship and or
faulty materials commencing on the date the item was
delivered or collected from Hycraft’s warehouse to the
purchaser. This guarantee does not extend to normal wear
and tear, or damage caused by abuse, misuse or
negligence. Failure to comply with manufacturer’s care
and maintenance instructions may void the warranty.
During the warranty period, if Hycraft is satisfied that
material or workmanship is faulty, it will replace the
item at its option. However the guarantee period will
not be extended or changed as a result of repair or
replacement under the terms of this guarantee or
otherwise. Hycraft will cover transport costs arising
from repair or replacement of item under the terms of
this guarantee during the first 12 months of the
guarantee period. After 12 months transportation costs
are to be met by the purchaser.
Hycraft reserves the right to substitute material of
equal quality on the particular item being repaired or
replaced if identical material is not available at the
time of repair or replacement.
The guarantee DOES NOT apply if:
1. Bedding upon manufacturers inspection is found to
be in an unsanitary condition.
2. When product failure is due to causes other than
defective workmanship or materials, such as bent or
broken castors or legs, loose T-nuts inside base, caused
by castor legs not having been kept sufficiently tight.
3. The purchaser does not give the manufacturer notice
of the defect within 30 days of its discovery.
4. The mattress is used on a slat type foundation, where
the slats are more than 8 cm. apart.
5. The original purchaser sells, leases or otherwise
parts with possession of the product and therefore, you
should
retain your retail docket as proof of purchase.
6. The completed guarantee registration card does not
reach the manufacturer within 30 days of purchase.
7. The mattress cover is damaged in any way by defective
timber or metal slats.
8. The mattress is used on a slat type foundation which
does not supply even support.
9. The mattress is used on a slat type foundation which
does not supply adequate support in the centre.
10. Folding, bending, standing on or jumping on the
mattress puts excessive strain on the component parts
and can damage the mattress and foundation.
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